The Shape of Money
Tackling mental health issues in financial services

Tackling mental health issues in financial services

October 10, 2019

On World Mental Health Day 2019, Merlyn Holkar from Money and Mental Health talks to Shaun Weston about challenges in financial services. What are the common impediments to vulnerable people managing their finances, and how might technology help?

Presented and produced by Shaun Weston for ieDigital.

FreeAgent, open banking, and small business opportunities

FreeAgent, open banking, and small business opportunities

September 19, 2019

Ed Molyneux, CEO and co-founder of cloud-based accounting software FreeAgent, discusses open banking with Shaun Weston. How are the challengers doing things differently to legacy banks, and how are small businesses making the most of open banking opportunities?

Presented and produced by Shaun Weston for ieDigital.

The GDPR landscape, and how technology can help

The GDPR landscape, and how technology can help

August 29, 2019

Nick Murphy of 3 Lines of Defence Consulting joins Shaun Weston to discuss GDPR and all things data protection. Are companies taking GDPR seriously enough, and what are the processes involved in adhering to the managing of our data?

Presented and produced by Shaun Weston for ieDigital.

How SME banking can be shaped by putting the customer first

How SME banking can be shaped by putting the customer first

August 6, 2019

Andy Bishop of Lloyds Banking Group joins Shaun Weston to discuss SME banking, building relationships, and creating omni-channel client experiences. Also on the show, a brief preview of the UKCCC 2019 event in September.

Presented and produced by Shaun Weston for ieDigital.

Diversity in financial services, and looking ahead to UKCCC 2019

Diversity in financial services, and looking ahead to UKCCC 2019

July 23, 2019

Shaun Weston and Leda Glyptis discuss women in finance today, as well as diversity, pay gaps, age gaps and software technology. Mark Buckley from the Credit Services Association will talk briefly about the topics that will come up at the UKCCC conference in September, and you can skip straight to that chat using the podcast chapter marks or by checking the show notes.

Presented and produced by Shaun Weston for ieDigital.

Technology, building societies, and design in financial services

Technology, building societies, and design in financial services

June 26, 2019

Shaun Weston is joined by Jerry Mulle from Sopra Banking, who shares his thoughts about building societies and investing in digital technology. He highlights how building societies are making progress in improving customer journeys, and how important it is to offer a blend of communications channels to help people manage their finances.

ieDigital designer Cris Morandin is asked whether financial services providers are interested in good design. She explains how she put together a video presentation for Money2020 Europe, and how animation is increasingly becoming popular in app design.

Presented and produced by Shaun Weston.

Money2020 Europe, AI, and user journeys in motor finance

Money2020 Europe, AI, and user journeys in motor finance

June 10, 2019

Shaun Weston talks to digital transformation consultant Andrew Garner about building societies and investing in technology. Also in this episode, Clayton Locke provides some background on his latest article, and describes the possible solutions that AI could help with to counter what he calls "the disconnected user journey".

ieDigital travelled to Amsterdam to soak up the atmosphere at Money2020 Europe. Abbie Crome caught up with Louise Beaumont to talk about AI and the opportunities available for managing unstructured data.

Presented and produced by Shaun Weston.

BSA Conference Special, and development project strategies

BSA Conference Special, and development project strategies

May 28, 2019

Shaun is joined by Robin Fieth at the BSA Conference in London to talk about building societies and the role they will play in the hearts and minds of customers over the next few years. It's the organisation's 150th anniversary, and Robin says there's much to celebrate.

Adam Archibald from ieDigital talks briefly about his four-minute pitch to building societies, to encourage member engagement.

Keeping a development project on track can be tricky, according to Allison Baxter, who talks to Shaun about her article, 'Four tips and a cliche for a successful development project'. They are indeed top tips, and we learn about how to recognise and avoid scope creep.

Presented and produced by Shaun Weston